Customer Experience Feedback

If we have recently completed a transport for you, or you have attended a recent class or event, please consider providing feedback so we can better serve you in the future.

Click here to complete our online form

Critical Care Capabilities

All West Michigan Air Care flights are staffed with experienced critical care registered nurses who are also licensed paramedics. This dual licensing prepares them for the occurrence of pre-hospital scene responses as well as complicated inter-hospital air medical transports.

All our medical personnel obtain certification and advanced training in areas specific to air medical transport. This training sharpens their assessment skills and enhances their clinical judgment. Air Care requires extensive continuing education for all their medical crew members with case reviews, surgical labs, scenario testing and lectures by visiting physicians ...

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Download the MetroAlert app to Your PhoneDownload the MetroAlert app to Your Phone!

  • Request air transport
  • Send GPS coordinates and scene photos
  • Secure connection for data transmission

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Available on the Apple App Store
Available on Google Play

Quick Reference Cards

  • Emergency medications
  • Intubation checklist
  • Post ROSC care checklist / EPIC TBI protocol
  • Ventilator checklist
  • Tidal Volume by IBW ARDSnet Table


Winter Safety at Hospital Helistops

The challenging winter season brings many potential hazards. Of particular interest is the Hospital Landing Zone (LZ). Help us keep everyone safe by following these important winter tips.

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